TikTok Mall Privacy Policy

Last updated: September 12, 2023

TikTok Mall collects and uses personal information only as necessary to provide services, support orders, improve safety and meet legal obligations.

• Collected data may include account details, order records, delivery addresses, payment results, device information and customer service communications.
• Information is used for registration, identity verification, payment processing, logistics, after sales service, security control and service notifications.
• Necessary information may be shared with sellers, logistics providers, payment partners or authorities when required by law.
• TikTok Mall uses reasonable technical and management measures to protect data and retain it only for as long as needed.

Users may request access, correction or deletion where permitted by law and platform rules. Continued use of the platform after updates means acceptance of the revised policy.

Supplementary Notes

• TikTok Mall may retain, verify and review relevant order records, logistics information, communication records, payment results and other necessary materials for platform governance, risk control, dispute handling, compliance review and service improvement purposes.
• Where applicable law, regulatory requirements, platform rules or the facts of a transaction require it, the platform may request users, sellers or related parties to provide identity documents, transaction evidence, logistics proof, authorization materials or other reasonable supporting documents.
• If any provision on this page conflicts with mandatory law in the user location, the mandatory law will prevail to that extent, while the remaining provisions will continue to apply.

Interpretation and Updates

TikTok Mall may interpret, supplement, adjust or update the rules set out on this page according to business development, technical upgrades, risk control needs, regulatory requirements and operational circumstances, and may notify users through page updates, platform announcements, system messages or other reasonable channels.

Contact and Cooperation

If you have questions regarding the contents of this page, order handling results, platform measures or related rights and obligations, you may contact TikTok Mall through the official customer service channel, order messaging, seller communication entry or other officially designated channels, and should provide the necessary information to facilitate timely handling.